Terms of Service

1. About Assistance Dogs Ireland

Assistance Dogs Ireland is operated by NS Design ID Cards, 9 Coolnagarde Avenue, Omagh, BT78 1GA. We provide this service to customers in the Republic of Ireland.

Website: assistancedogsireland.com
Contact: info@assistancedogsireland.com

Assistance Dogs Ireland is a voluntary registration and profile platform. We provide registered handlers with a unique registration number, a verifiable public profile, and a physical NFC ID card. We are not a legal body, Government agency, or medical provider, and we are not affiliated with the Workplace Relations Commission, IHREC, or any assistance-dog charity. Registration with Assistance Dogs Ireland does not confer any statutory rights and is not a guarantee of access.

2. Eligibility

• You must be aged 18 or over to register. If registering a handler under 18, a parent or legal guardian must complete the registration and accept these terms on their behalf.
• You must be the genuine handler of the assistance dog being registered.
• You must provide accurate, truthful information. Registering an animal that does not genuinely work as a task-trained assistance dog constitutes misuse of the platform.
• By registering, you confirm you have not previously been refused registration, or if previously refused, you have disclosed this to us.

3. What Assistance Dogs Ireland Provides

Subject to payment of the applicable subscription or one-time fee, Assistance Dogs Ireland provides:

• A unique assistance dog registration number and verifiable public profile accessible by QR code or NFC tap
• Physical NFC ID cards (handler and/or animal, depending on plan chosen)
• Optional physical accessories (lanyards, card holders) as included in or added to the selected plan
• Access to your handler dashboard to manage your registration, update photos, and add animals
• Email support via info@assistancedogsireland.com

4. Plans, Pricing and Payment

4a. Plans

Assistance Dogs Ireland offers three plans:

Additional accessories (extra cards, dog tags, vests) may be added at checkout. All prices are in euro (EUR). Any applicable taxes are shown at checkout.

4b. Payment

All payments are processed securely by Stripe (PCI-DSS Level 1 compliant). Card details are never stored by Assistance Dogs Ireland. Monthly and yearly plans are billed on a recurring basis until cancelled. The Lifetime plan is a single one-time charge.

4c. Physical Items

Because physical NFC cards are produced and dispatched upon registration, payment is collected upfront for all plans. There is no free trial period.

4d. Price Changes

We may change subscription prices with at least 30 days' written notice by email. Price changes take effect at the next billing renewal. You may cancel before the new price takes effect if you do not wish to continue.

5. Physical Product Delivery

• Physical NFC ID cards and accessories are dispatched to the address provided at registration
• Estimated delivery: 3-5 business days within Ireland. International delivery times vary
• You are responsible for providing a correct and complete delivery address, including Eircode. We cannot be held liable for items lost or delayed due to an incorrect address
• If an item is damaged or lost in transit, contact us at info@assistancedogsireland.com within 14 days of the expected delivery date

6. Cancellation and Refunds

6a. Subscription Cancellation

You may cancel a Monthly or Yearly subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period. Access to your profile remains active until the period ends. No partial-period refunds are issued for subscription plans.

6b. Lifetime Plan

The Lifetime plan is a one-time purchase. Once the NFC cards have been dispatched, the plan is non-refundable except where required by law.

6c. Right to Cancel Before Production

Because physical NFC cards are personalised and produced specifically for your order, orders cannot be cancelled once production has begun. If you wish to cancel before production has begun, contact us immediately at info@assistancedogsireland.com and we will issue a full refund. Under the EU Consumer Rights Directive, as transposed in Ireland by the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, distance sales carry a 14-day cooling-off period, but that right does not apply to personalised goods made to your specification once production has begun. Nothing in these terms limits your statutory rights as a consumer under Irish law.

All refunds are issued in euro (EUR) to your original payment method.

6d. Effect of Cancellation

When your subscription ends or is canceled:

• Your public assistance dog profile is suspended and your registration status changes to "Expired"
• NFC card chip data is deactivated,the card will no longer display a valid profile when tapped
• QR codes will redirect to a "registration expired" notice
• Physical cards already dispatched are not returned or recalled

7. Acceptable Use

You agree not to:

• Register an animal that does not genuinely work as a task-trained assistance dog for you
• Provide false, misleading, or inaccurate information during registration
• Attempt to impersonate another handler or register on behalf of another person without their explicit consent
• Use Assistance Dogs Ireland to fraudulently claim rights or access (e.g. falsely presenting a suspended or expired card as active)
• Attempt to reverse-engineer, scrape, or systematically download data from this platform
• Upload photos of people or animals that you do not have the right to use
• Use the platform in any way that violates applicable law

We reserve the right to suspend or permanently terminate any registration found to be in breach of these terms, without refund.

8. Your Public Profile

When you register, a public verification profile is created and accessible to anyone who scans your QR code or taps your NFC card. By registering, you consent to the display of the following on your public profile:

• Animal name, species and assistance dog category
• Your first name only
• Handler and animal photographs
• Registration status (Active / Expired / Suspended)

Full details of what is and is not publicly visible are set out in our Privacy Policy. All profile pages carry a noindex, nofollow directive,your profile cannot be indexed by search engines.

9. Intellectual Property

All content on this website,including logos, design, copy, card artwork, and software,is owned by or licensed to NS Design ID Cards and is protected by copyright. You may not reproduce, copy, or redistribute any part of this website without prior written permission.

By uploading photographs during registration, you grant Assistance Dogs Ireland a non-exclusive, royalty-free licence to store and display those photographs for the sole purpose of providing the service (your ID card and public profile). We will not use your photographs for marketing without your separate explicit consent.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• Assistance Dogs Ireland is provided on an "as is" basis. We make no warranty that the service will be uninterrupted, error-free, or free from security vulnerabilities
• We are not liable for any refusal of access, accommodation, or services by any third party (service provider, airline, landlord, etc.) whether or not an Assistance Dogs Ireland registration is presented. Registration is not a guarantee of access
• Our total liability to you in connection with these terms shall not exceed the total amount you have paid to Assistance Dogs Ireland in the 12 months preceding the event giving rise to the claim
• We are not liable for any indirect, consequential, special, or punitive losses

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

11. Service Availability

We aim to keep Assistance Dogs Ireland available at all times but cannot guarantee uninterrupted access. Scheduled maintenance will be announced in advance where possible. We are not liable for any loss caused by unavailability of the service during planned or unplanned downtime.

12. Account Security

You are responsible for keeping your account credentials secure. Do not share your password. Notify us immediately at info@assistancedogsireland.com if you suspect unauthorised access to your account. We are not liable for any loss arising from your failure to keep credentials secure.

13. Termination by Us

We may suspend or terminate your registration immediately and without notice if:

• We have reason to believe your registration involves misrepresentation or fraud
• You breach any provision of these terms
• We are required to do so by law or regulatory authority
• Continued access would place us, other users, or the public at risk

In cases of termination for breach, no refund will be issued. In exceptional circumstances where termination is not your fault, we will consider a pro-rata refund on a case-by-case basis.

14. Changes to These Terms

We may update these Terms of Service from time to time. Material changes will be notified to registered users by email at least 14 days before taking effect. Continued use of the service after that date constitutes acceptance of the updated terms. The "Last updated" date at the top of this page reflects the most recent revision.

15. Governing Law

These Terms of Service are governed by the laws of Ireland. Any disputes arising from or in connection with these terms shall be subject to the jurisdiction of the courts of Ireland. As a consumer, this does not take away any protections you have under Irish or EU consumer protection law, and you may bring claims in your local courts.

16. Contact Us